Refund policy
Return and Refund Policy
Thank you for choosing our custom product services. Since all our products are personalized and made-to-order, please carefully read the following policy terms.
Important Notice
Our products are custom-made items and cannot be returned once production begins. However, we do offer refunds under specific circumstances.
Refund Eligibility
- Product Quality Issues: Received product has obvious manufacturing defects or significantly differs from order description
- Shipping Damage: Product damaged during transit (unboxing video required as evidence)
- Our Error: Product specifications, color, or design differs from order due to our mistake
- Delayed Delivery: Delivery exceeds promised timeframe by more than 30 days (excluding force majeure events)
Refund Application Requirements
To ensure fair policy execution, refund applications must meet the following conditions:
- Request submitted within 7 business days of receiving the product
- Provide clear product photos or unboxing video
- Keep product packaging intact (for quality inspection)
- Complete detailed issue description form
Non-Refundable Situations
- Customer change of mind or personal preference dissatisfaction
- Customer provided incorrect customization information or measurements
- Normal wear and tear or intentional damage
- Applications submitted after 7 business day deadline
- Unable to provide valid purchase proof
Refund Process
- Contact Support: Submit refund request through official customer service channels
- Provide Evidence: Upload relevant photos, videos, and issue descriptions
- Review Process: We will complete review within 3 business days
- Processing Result: Upon approval, refunds will be processed within 5-10 business days to original payment method
Anti-Abuse Measures
To protect the interests of all customers, we have established the following protective mechanisms:
- Maximum of 3 refund requests per customer account per year
- Accounts with frequent refund requests will be flagged and may face purchase restrictions
- All refund requests are thoroughly documented and reviewed
- Malicious refund requests may result in permanent account restrictions
Pre-Order Confirmation
To minimize unnecessary disputes, we strongly recommend:
- Carefully verify all customization details before placing order
- Contact customer service promptly if you have any questions
- Understand product production timeline and characteristics
- Keep order confirmation emails and communication records
Contact Us
For refund requests or any questions, please contact us through:
- Customer Service Email: service@skyislets.com
- Live Chat: Business days 9:00 AM - 6:00 PM
Last Updated: August 1, 2024
Skyislets reserves the final interpretation rights of this policy. We reserve the right to modify this policy within the scope permitted by law.